How to Snag and Succeed at a Remote Customer Service Job

You can hone them across industries, from teaching preschoolers to bagging groceries at a local supermarket. Teams using Help Scout are set up in minutes, twice as productive, and save up to 80% in annual support costs. Networking often gets a bad rap as coming off as desperate or slimy, but this couldn’t be further from the truth. This content has been made available for informational purposes only.

  • Working remotely means you have endless options about where and how to live.
  • Being able to pick children up from school, tailoring work hours based on individual needs, and saving time by ditching the commute are some potential benefits.
  • You get paid to help people every day while maintaining autonomy and flexibility.
  • When answering this question, be sure to identify the mistake you made, explain how you addressed the situation, and discuss what you learned from the experience.
  • By creating a compelling resume, networking, and using a trusted job board, you can land a remote customer service job and enjoy the freedom flexible work provides.
  • Plus, this step helps you clarify what you want in a home-based customer service job.

We know that in a diverse, inclusive company, ideas flow freely, all voices are heard, and all perspectives are valued. Delta Faucet Company continuously strives to be this kind of organization. Diversity and Inclusion (D&I) supports our inherent values, makes us more relevant to customers and consumers and encourages innovation.

— Use a Reliable Job Board

Incumbent should have the ability to balance multiple tasks and make business decisions. As a remote customer support agent, it is important to possess excellent communication, problem-solving, and multitasking skills. Also, it is essential to be adaptable, self-disciplined, and able to work independently. These skills can go a long way in helping you thrive in your remote customer support role.

It’s essential to continuously improve your skills, adapt to changes, and meet the expectations of your customers and employer. Sutherland is a worldwide process transformation company with more than 60 global operation centers, over 120 clients, and 38,000 employees in 19 countries. It helps customers improve automated customer experiences by providing customer-facing services, back-office solutions, and technology-enabled services.

Recently viewed jobs

With FlexJobs, you can find remote customer service jobs, chat support jobs, or flexible customer service jobs near you. Once you’ve found a work-from-home job that’s a good fit, browse customer service resume examples to get inspiration for your own resume. If you want to work from the comfort of your own couch, a remote customer service job might be the answer that you’ve been searching for. It’s an accessible field to work in remotely, whether you have prior in-person customer service experience or are interested in making a career shift. It’s a wise move to prepare your home office before you land a remote customer service job. This will provide a good space to do phone or video interviews, and it’ll be a bonus point for you if you can show employers that you’re already prepared to work remotely.

how to get a remote customer service job

Below are a few of the many positives to working a remote customer service job. Along the same lines as the tip above, consider your schedule and availability. Remote customer service jobs are often available in a variety of shifts, such as overnight shifts, late night or early morning hours, weekends, or the traditional 9-to-5 schedule. Some customer service jobs will have what is remote customer service a strict schedule, some may let you be flexible with your hours, and some may require you to be on call for when extra assistance is needed. Get clear on what schedule will work best for you and focus your energy on applying for jobs with the hours you need. Do you have a passion for photography, have some website design experience, or are you particularly good at finances?

Tips on finding the right remote customer support role

Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

The first stage of the online application process consists of a series of questions and assessments that help us to get to know you better. This question is designed to assess your ability to take ownership of your mistakes, learn from them, and move forward. When answering this question, be sure to identify the mistake you made, explain how you addressed the situation, and discuss what you learned from the experience.

With the benefits of remote customer service work fresh in mind, your next thought might drift to wondering if you have what it takes to be hired for this type of role. Luckily, there isn’t much formal education that the career requires. Every business strives to make their customers consistently happy, but they still need their most interpersonally-inclined employees on the frontlines for when expectations aren’t met.

Leave a Reply