VDR software offers a secure and encrypted environment to share sensitive files with multiple parties. It is typically used during M&A due diligence, but also for bankruptcy, fundraising, and many other business transactions that require document sharing. It is essential for advisors to be aware of ways they can utilize VDR technology to enhance the client experience.

Like with any other tech stack, it’s crucial to inquire of a potential VDR partner for performance and reliability data. Look for details https://itsoftup.com/common-fees-to-expect-during-ma-deals/ on average uptime, interruptions, and delays. It’s also a good idea for you to check third-party certifications such as SOC. These certifications provide independent confirmation that the VDR partner has taken all the steps to safeguard the data of its customers.

A good VDR will also offer professional customer service via multiple channels. Look for in-app live chat telephone and email assistance that spans several languages along with training videos, dedicated managers and teams. Modern providers are accessible 24/7 7 days a week.

Consider how you can ensure that the VDR is created with your customers’ needs in mind. Does it have an easy-to-use user interface? Does it allow bulk uploads and downloading? Does it allow you to quickly access the most commonly used documents and search for specific terms? These features can make your customers’ experience much less stressful and save them hours during the deal.